Java Lava Stone guarantee 100% customer satisfaction.

Because all our items are handmade or made to order we encourage thorough communication and perusal of pictures between Java Lava Stone and our customers before an order is accepted and processed.

Given the handmade nature and sometimes very heavy weights of the items we do not offer returns. However, in the unlikely event the item is damaged by us or our shippers, or you are sent the incorrect item then we do offer a return service.

Java lava Stone does not offer a refund or returned shipping charges if the customer simply does not like the statue.

In the unlikely event Java lava Stone or our shipping company is at fault, we will accept returns and give refunds.